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WE DO MORE THAN MANUFACTURE MACHINES, TURN KEY SOLUTIONS FOR YOU

At SUNTECH, our service support goes far beyond manufacturing and delivering ST-Thinkor AI inspection equipment. We understand every textile factory has unique scenarios and needs from weaving to dyeing & finishing. Instead of one-size-fits-all machines, we provide tailored solutions: leveraging advanced AI vision technology to solve your specific pain points (high labor costs, missed defects, inefficiency) and deliver intelligent quality control that fits your needs. Rooted in “solving real customer problems,” we support you from pre-sales analysis to post-sales optimization, empowering your efficient, sustainable growth.
WE-DO-MORE-THAN-MANUFACTURE-MACHINES,-TURN-KEY-SOLUTIONS-FOR-YOU

COMPREHENSIBLE SERVICE FLOW


1
Pre-Sales Consultation
Our professional team communicates with you one-on-one, understands your factory scenario, production needs, quality control pain points, and provides initial professional advice.
2
Solution Customization
Based on your actual needs, we offer a tailored solution to best fit, including equipment selection, algorithm optimization, and production line integration planning, ensuring it fits your on-site operation.
3
Production & Debugging
Strictly follow the customized plan to produce and debug equipment, conduct multiple performance tests to ensure it meets the preset quality and efficiency standards.
4
Delivery & Installation
Deliver equipment on time, send professional technicians to your factory for on-site installation, commissioning and calibration, ensuring seamless integration with your existing production lines.
5
Training & Escort
Provide targeted training for your team (operators, quality managers, maintenance personnel) to master equipment operation, daily maintenance and basic troubleshooting; offer a period of accompanying guidance to ensure your team can skillfully use the equipment.
6
After-Sales Support
We have an excellent technical team, which can be designed according to customers requirements.Provide online technical support, regular maintenance reminders, on-site maintenance, spare parts supply and free software updates, solving problems in a timely manner to minimize production downtime.

OUR TEAM

Sales-Expert-Team

Business Team

WHATSAPP: +8613777818208
EMAIL: sales@suntechvision.ai
 
local support team

Engineers Support Team

WHATSAPP: +8615384035770
EMAIL: support@suntechvision.ai
 
Local-Support-Team

Local Support Team

BUSINESS WHATSAPP: +8613777818208
EMAIL: global-team@suntechvision.ai

FAQS TO BETTER HELP

  • How long is the warranty period?

    We guarantee 12 month warranty period from the date of shipment.

  • After receiving the machine, do I need to install by myself?

    Most of the machines are shipped under assembled-base or basic assembled-base, so you can use the machine directly or small installation work. For several complicated machines, the engineer will guide you online or go to your factory directly to do the installation work.

  • How long will it take to ship after ordering?

    Commonly 30-45 days for different models. If customization is required, the lead time will be extended accordingly.

  • How to install the machine by the online-instruction?

    (1) Read the “Operation Manual” carefully.

    (2) Prepare the installation tools.

    (3) Make an appointment for an online installation guide.

    (4) Open the packing and check the quantity & appearance of machine/parts.

    (5)  Place the machine according to the “Machine Foundation Drawing”.

    (6) Wiring the machine according to the “Machine Circuit”.

    (7) Commissioning the machine according to the “Operation Manual”.

    (8) Sign the "Acceptance Protocol” and “Machine Operation” video for SUNTECH recording.

    (9) Do the daily maintenance according to the “Operation Manual”.

  • How does SUNTECH support for any problems during warranty?

    We promise to give response ≤12hrs as well as Effective Solution ≤48hrs. Engineer on-site checking & repairing are also available.
Precision That Never Tires! We turn challenges into confidence with intelligent inspection, empowering your smart factory journey.

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CONTACT US

Headoffice: 8F, Building A, Shimao Wisdom Tower, No.9 Jiangnan Ave, Binjiang District, Hangzhou, Zhejiang, P.R.C.
 Tel: +86-571-86597552
 WhatsApp: +86-13777818208
 Email: sales@strength-group.com
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